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Ordering & Scheduling Process for On-site Testing

Information for Site Coordinators preparing to order and schedule exams.

The designated Site Coordinator at each Exam Site is responsible for completing the Order Form (first and third attempts) or Scheduling Form (second attempts) for each testing event. Both forms are available on the Exam Site Support Hub. All ordered exams must be used by the end of the academic year. Deadlines vary depending on the attempt number. 

Check the Exam Calendar on the Exam Site Support Hub for all important dates and deadlines.

Prior to Ordering

Quote Requests

Exam sites may request a quote via the Exam Site Support Hub. Quotes are typically processed within one week, but may take longer during peak testing periods.

Exam Fees 

The cost of the exam includes:

  • Access to the online Practice Exam Course (BACE only)

  • Two attempts at the exam

  • A digital credential upon passing
Item Fee Deadline
Attempt 1 $185.00 6 weeks
Attempt 2 Free 2 weeks
Attempt 3 $50.00 2 weeks

Completing the Order Form

First Attempts

  • Required fields include payment method, exam date, and number of exams.

  • Orders must be placed at least six weeks in advance.

  • If a deadline is missed, place the order and then submit a Change Order Request at least two weeks prior to the preferred exam date. Requests are subject to approval; fees apply.

Third Attempts

  • Required fields include payment method, exam date, and number of exams.

  • Orders must be placed at least two weeks in advance.

  • Retakes cannot be expedited.

Completing the Scheduling Form

Second Attempts

  • Required fields include first attempt order confirmation number and exam date.
  • Exams must be scheduled at least two (2) weeks in advance.
  • Retakes cannot be expedited. 

After Ordering

Critical Post-Order Emails

  • Expect to receive an email confirmation. Review this information to ensure it is correct.

Exam Sites are provided a two-week grace period in which to make corrections to an order free of charge.

  • Within two weeks of the testing window start date, Site Administrators and Exam Proctors should expect to receive:
    • candidate enrollment links and instructions for the appropriate exam course
    • access codes for the relevant exam attempt

Do NOT share access codes with candidates prior to the start of the exam.

    Next Steps

    • Submit the exam Order Form at least six weeks before your preferred exam date. 

    • Complete checklists provided in the personnel certification course.

    • Continue to use the exam administration procedures to prepare for testing.

    Change Order Requests

    A Change Order is an official request to modify the details of an existing exam order after it has been submitted. All Change Orders are subject to the deadlines, fees, and processes outlined below.

    Examples of Change Order Requests

    • Revising the exam date

    • Adjusting the number of exams

    Change Order Deadlines and Services

    • Grace Period: Corrections within 14 days or order — no fee

    • Standard Change: ≥4 weeks before exam date — $175

    • Expedited Change:  <4 weeks before exam date — $425 

    All change requests are subject to availability and a review process.

    Process

    • Submit a Change Order Request through the Exam Site Support Hub.

    • Receive a confirmation email summarizing your request - review for accuracy.

    • Biotility Review and Decision
      • Approval: Receive a confirmation email and updated invoice within ten business days
      • Denial: Receive a notification email; original order remains in effect

    Billing Policies

    Details regarding billing and payment methods, cancellations, and refund policies are outlined in the Exam Site Billing Policies.

     

    Last Updated: 08/26/2026