Exam Site Billing Policies
Information regarding accepted billing and payment methods, late payments, and cancellations.
These policies apply to all Exam Sites ordering and administering a credentialing exam. By placing an order, Exam Sites agree to these terms. Only Site Coordinators may place, cancel, or request (change) orders.
Billing & Payment Methods
When placing an order, Exam Sites may select their preferred billing and payment method.
Exam Sites may choose:
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Student Self-Pay, OR
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Purchase Order (PO)
Accepted Payment Methods:
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Credit Card (no fees)
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Check
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EFT/ACH
Purchase Orders
- Purchase orders must be submitted when the order is placed.
- Payment Terms: Due thirty (30) days from end of testing.
Changing an Exam Order
A Change Order is an official request to modify the details of an existing exam order after it has been submitted. All Change Orders are subject to the deadlines, service charges, and processes outlined below.
Examples of Change Orders
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Revising the exam date
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Adjusting the number of candidates
Change Deadlines and Services
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Grace Period: Corrections within 14 days or order — no fee
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Standard Change: ≥4 weeks before exam date — $175
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Expedited Change: <4 weeks before exam date — $425
All change requests are subject to availability and an approval process.
Request Process
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Submit a Change Order Request through the Exam Site Support Hub.
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Receive a confirmation email summarizing your request - review for accuracy.
- Biotility Review and Decision
- Approval: Receive a confirmation email and updated invoice within ten business days
- Denial: Receive a notification email; original order remains in effect
Late Payments
- Late fee: A $125 fee may be applied to any invoice not paid within thirty (30) days of the invoice date
- Account holds
- Exam Site registrations and/or orders will NOT be accepted until the outstanding balance is paid in full.
- Biotility reserves the right to withhold exam scores, credentials, and related services until payment is received.
- Account hold removals may take up to two (2) weeks to process.
Cancellations
Cancellations must be submitted via email to Biotility Client Services.
- Full Refund - Cancellations received four (4) or more weeks before the scheduled exam date
- 50% refund – Cancellations received two (2) – four (4) weeks before the scheduled exam date
- No refund – Cancellations received less than two (2) weeks before the scheduled exam date
Refunds
- Refunds are processed within four (4) weeks of the approved cancellation
- Refunds are not available for unused exams or exam retakes
Last Updated: 09/15/2026